Tru Boise West
  • 12-Sep-2017 to 11-Nov-2017 (MST)
  • Operations
  • Boise, NV, USA
  • DOE
  • Salary
  • Full Time

Medical, Dental, Vision, Vac, Holiday, 401K, LTD, Life Insurance, AD&D, EAP

Seeking qualified, experienced General Manager (GM) to oversee the operation of the new Tru by Hilton in beautiful Boise, Idaho. The GM will provide the leadership required to achieve the goals of customers, owners, and employees. The GM will be responsible for managing in a manner consistent with the mission, operating philosophy, standards and values of Western States Lodging & Management.


Responsible for the day-to-day operation of hotel with food and beverage.  This includes maintaining the highest level of guest satisfaction, responding to guest's comments and requests, understanding of the budget and staying within budgeted operational costs, ensure proper training of all personnel and ensure staffing levels are appropriate for business demands.


Guest Services:

  • Committed to ensuring every guest leaves satisfied.
  • Provides a personal example of commitment to guest service by responding to each guests needs.
  • Empowers staff to deliver guest service by encouraging and rewarding responsive guest service.
  • Ensures hotel standards contribute to the delivery of consistent guest service.

Sales and Marketing:

  • Active sales efforts is required; sales calls and sales related activities one to two days a week.
  • Ensure staff is knowledgeable about incoming groups and new accounts.


  • Ensure daily deposits are made.
  • Review daily reports to include revenue, rate override, forecast and other reports generated by your property management systems as needed.
  • Understand budgeting and ensure operating costs and labor costs are appropriate based upon business demands, revenue and Western States standards and philosophies of budget management.
  • Ensure staff is trained in financial control procedures for cash, vouchers, inventories and receivables and that these procedures are regularly followed; know the demand segments and sources of business for each.
  • Ensure city ledger accounts are kept current and invoices are sent regularly for accounts receivables.
  • Ensure monthly financial statements are correct and ready for monthly financial reviews.
  • Attend monthly financial reviews with Regional Director of Operations and WSLM Partners 

Human Resources:

  • Greet employees one on one and provide open communication environment.
  • Participate in recruiting, selection, orientation, training and performance evaluations.
  • Maintain a positive, cooperative work environment between staff and    management.
  • Ensures all employees know hotel & conference center objectives.
  • Ensures employees understand policies, pay procedures, bonus plans and benefits.
  • Ensures payroll is reviewed daily and processed in accordance the payroll timeline.
  • Ensure all employees have up to date information in employee files and document all training and progressive discipline.


  • Ensure Food and Beverage procedures meet Health codes and specific brand standards.
  • Ensures ongoing staff involvement in preventive maintenance programs
  • Ensures hotel & conference center continue to have outstanding Quality Assurance Evaluations.
  • Inspect rooms, building exterior, parking lot, hotel shuttle, etc. daily.
  • Prolonged periods of standing and walking.
  • Able to lift a minimum of 50 lbs. 
Tru Boise West
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