Tru Boise West
  • 14-Feb-2018 to 15-Apr-2018 (MST)
  • Customer Service
  • Boise, ID, USA
  • DOE
  • Hourly
  • Full Time

Medical, Dental, Vision, Vac, Holidays, 401K, LIfe, LTD, EAP, AD&D

To perform assigned audit functions. Responsible for effective operation of the night emergency plans. To assists our guests efficiently, courteously, and professionally in all front office related functions.

Reports to: Rooms Division Manager
Supervises: None
Interfaces with: Guests, vendors and associates


  • Register guests and assign rooms, accommodating special requests whenever possible
  • Check guests out efficiently.
  • Assist in pre-registration and blocking of reservations when necessary.
  • Comply with unit cash handling, credit and check cashing policies and procedures.
  • Complete daily checklist tasks.
  • Keep front desk area clean and presentable for guests
  • Practice positive guest relations by demonstrating Western states Lodging & Management hospitality and service standards.
  • Be knowledgeable of all brand specific front desk requirements and current promotions
  • Be knowledgeable and capable of operating current brand property management system.
  • Other duties as assigned by your supervisor
  • Ensure hotel loss prevention policies are executed and enforced
  • Act as Manager on Duty to ensure guest complaint resolution.
  • Audit guest accounts to ensure that room rates and market codes are correct and congruent.
  • Audit group accounts to ensure that postings to these accounts are in accordance with the sales contract.
  • Post room and tax to all active guest accounts.
  • Run all computer reports necessary to complete accounting documents.


  • Ability to verbally communicate effectively with guests and co-workers.
  • Pushing, pulling, bending, stooping, upward reaching
  • Prolonged periods of standing and/or walking
  • Some exposure to cleaning chemicals
  • Smile and provide a pleasant place for our guests
  • Computer skills are a plus
Tru Boise West
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